Open the on-call schedule to see who is on call and when calls aren't routed.
- Shifts. Each shift names who is on call. Add more than one provider to a time to set the order in which they are called. Shifts can repeat.
- No-routing blocks ("Closed, calls not routed") send calls straight to the clinic during that time, so no one is paged. Working hours can add these for you (see Working hours).
- Gaps. Until you add shifts, the on-call provider takes every on-call call. The dashboard's clinic health warns about stretches in the next 7 days with no one on call.
- Subscribe. Add the schedule to Google Calendar, Outlook or Apple Calendar with "subscribe from URL".
Staff see their own shifts; admins manage everyone's.